• Customer Service Policy


    Welcome to threadbop.shop. As a performance-driven apparel platform specializing in functional quick-dry and everyday clothing, we prioritize efficiency and reliability in every customer interaction. Below are the terms governing our service standards.

    Product Availability

    Our inventory is updated daily to reflect current stock levels. Due to the technical nature of our performance fabrics, certain items may have limited availability. If your ordered item becomes unavailable, we will notify you within 3 business days with options: (1) a comparable performance-grade alternative, (2) full refund, or (3) store credit valid for 90 days. This ensures you receive optimal functionality even if your preferred item is temporarily out of stock.


    Pricing and Updates

    All prices are listed in USD. Technical apparel pricing may adjust based on material costs (e.g., specialized moisture-wicking fabrics). We reserve the right to correct pricing errors (e.g., a $75 quick-dry shirt listed as $7.50) and will cancel affected orders with full refunds. Price adjustments for seasonal performance wear will be clearly marked during promotions.


    Order Processing

    Orders for standard performance wear are processed within 4–7 business days (8–12 days during seasonal transitions). Customized technical items (e.g., team orders with moisture management logos) require 10–14 days processing. You'll receive shipping confirmation with tracking once your order enters fulfillment. For pre-order technical gear, estimated ship dates will be displayed at checkout.


    Shipping

    We utilize logistics partners specializing in textile transportation to maintain fabric integrity during transit. Standard shipping takes 7–15 business days for domestic orders, with expedited options available. International shipments include proper HS codes for performance fabrics (e.g., 6113.00 for synthetic knitwear) to facilitate customs clearance. Shipping fees are calculated based on product weight and protective packaging requirements.


    Returns & Exchanges

    Performance apparel may be returned within 21 days of delivery for hygiene reasons. Quick-dry items must be unworn/unwashed with original moisture-wicking tags intact. Due to fabric specifications, exchanges for technical wear require product inspection first. Return shipping for defective performance items (e.g., compromised seam sealing) will be covered by us. Standard returns incur a $7.50 restocking fee to offset our specialized handling costs.


    Intellectual Property

    All technical diagrams, fabric technology descriptions, and performance data on threadbop.shop are protected intellectual property. Unauthorized commercial use of our material specifications (e.g., replicating our quick-dry fabric composition guides) is prohibited. Product images may not be used for comparative marketing without written consent.


    Limitation of Liability

    threadbop.shop shall not be liable for: (1) Performance variations due to improper care (e.g., machine-drying technical fabrics against instructions), (2) Transit delays affecting seasonal wear usability, (3) Minor color variations in moisture-wicking fabrics, or (4) Third-party testing results. This allows us to focus on engineering reliable performance apparel without unreasonable liability exposure.


    Contact

    For technical fabric inquiries or performance claims: [email protected] (response within 48 business hours). Include order number and fabric care tag photos for expedited service. Business Address: