Shopping with us?
We accept major credit/debit cards and PayPal. Payment is collected at checkout to get your order rolling. All transactions are processed securely, and your financial details are encrypted for protection. In case of payment failure, we reserve the right to hold your order until verification is complete. For subscription-based purchases, recurring payments will be automatically charged unless canceled prior to the billing cycle.
You’ll get an email right after placing your order. Double-check your shipping address and item details—we ship what you confirm. If you notice any discrepancies, contact us at [email protected] within 24 hours. Unconfirmed address changes after shipment may result in delivery delays or additional fees. For functional wear like our moisture-wicking apparel, ensure size selections align with our sizing charts to minimize returns.
We reserve the right to decline or cancel orders at our discretion (especially if stock runs low or things don’t add up). Suspicious activity—like bulk orders or mismatched billing/shipping details—may trigger manual review. In such cases, we may request ID verification. For performance gear (e.g., quick-dry shirts), inventory updates in real time, but oversold items will be refunded promptly.
All prices are in USD. Any shipping fees, taxes, or surcharges will appear at checkout before you commit. Discount codes apply only to eligible items and cannot be combined with other promotions. For international orders, customs duties are the buyer’s responsibility. Price adjustments are not offered post-purchase, except during defined promotional periods advertised on www.threadbop.shop.
Processing takes 3–7 business days (longer during holidays). Delivery generally takes 5–10 business days after dispatch. You’ll receive tracking info when your package is on the move. Expedited shipping is available at checkout for urgent needs. Note: Functional fabrics are rigorously quality-checked before shipment, which may extend processing by 1–2 days. Delays due to carrier issues are beyond our control but will be communicated proactively.
Unworn, unwashed items with tags attached may be returned within 21 days of delivery. Initiate returns via [email protected]—we’ll provide a prepaid label for U.S. orders (international returns are self-shipped). Refunds process within 10 business days after we receive your return. Exchanges for size/style are subject to availability. Performance wear (e.g., sweat-resistant tees) must pass hygiene inspection for refund eligibility. Final sale items are non-returnable.
Report flaws within 7 days of delivery with photos/video to [email protected]. For technical garments (e.g., defective seam sealing), we may request return for quality analysis. Approved claims result in replacement or refund. Normal wear-and-tear or improper care (e.g., machine-drying heat-sensitive fabrics) voids warranties.
Email: [email protected]
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